I love systems and processes because they make life easier on all of us:
- We submit a check request and then the vendor gets paid
- We submit a room reservation and the room is ready when we need it
- We tell the computer to start crunching numbers and out comes a useful graph
- We program the thermostat and our homes stay comfortable
But, as project managers…we all know that the process can fail us. Perhaps the process isn’t breaking…perhaps we are asking for something that the process can’t deliver.
- I need a check in my hand in 1 hour to send overnight to the vendor
- I need a special room configuration that isn’t in the standard setup
- I need numbers in a format the computer doesn’t understand
As leaders, we don’t let the process cause our projects to fail. We must do the right things to ensure success for our organizations. But we don’t abandon the process UNTIL it fails. Don’t start with shortcuts. Use them as a last resort.
Otherwise, the systems will fail us when we most need them to work.
Thanks for listening.