On a recent visit to Lisa’s family, her dad recruited me to be his junior rookie assistant as he worked on his hot tub. It had not been functional for about 3 years, and he was trying repair it.
We removed all the lower panels and were trying to make sense of the miles-and-miles of hoses. We admitted to each other that we didn’t know how it worked…so we had to trouble-shoot a system that we didn’t understand. We finally got to the point of identifying a water pump that seemed to be “on” but not pumping.
That triggered a memory and my father-in-law said “I’ve seen this before“. In less than a minute, he cleared a large air bubble from the pump hose and the hot tub sprang to life.
That is the value of Life Experience. Whenever we can say “I’ve seen this before“…we are using lessons from our past to inform our future.
As Project Managers, we need to boldly and courageously embrace problems that we don’t understand and trust that our intuition will guide the way. We don’t need to have all the answers. We just need to confess what we don’t know and move forward. Our experience (and the experience of our teammates) will provide the rest.
Thanks for listening.