My friend Doug was working on a very difficult programming issue and running into countless roadblocks. When he called technical support of the software company, he had to work his way through 4 people (3 of which had no understanding of the issue). It took 90 minutes of repeatedly describing the issue to find someone who could help.
But he solved it. And now, we’ve moved on and completely forgotten the problem ever existed.
Can you patiently work your way through the system to get what you want? It’s a rare skill. Most people give up after 5-10 minutes.
Thanks for listening.