Friendships have a lot of mercy when it comes to making mistakes. When we mess up, those who love us are quick to give us the benefit of the doubt. We learn that we can toss out “my bad” and most of the time we’ll be okay.
But systems don’t work that way. Systems are not as forgiving.
- If I forget to maintain the oil level in my car, it won’t give me a pass. The engine will stop working.
- If I type the wrong account number into Amazon, it won’t allow the transaction to proceed.
- If I fail to make a flight reservation for my trip, I may not have a seat on the plane.
This is even true when the systems are made up of people. I recently consulted with a non-profit corporation who was building a new facility. Their construction process had gotten ahead of the permitting process and they wanted to go to the local Board of Planning & Development and apologize for the mistake. While their intentions were good, they were not going to be welcomed and forgiven. They were going to discover a lack of mercy for their lack of wisdom by not following the process. They will be spending tens of thousands to undo….then inspect…and then redo their work.
When you depend on a system for your project, you are expected to understand how the system works. You don’t get a pass. Ignorance is no excuse. If you aren’t sure, ask someone before you hit “go”.
Thanks for listening.