The proper way to solve a problem (if you think I can solve it) is to come talk to me face-to-face and ask me for help. It shows respect for our working relationship and builds trust between us. Or, you can skip that step and start escalating the problem…creating tension between us and reducing trust. Here’s how
Level 1 Start the process with an email. That communicates to me you are trying to document our conversations in case you need proof that I am to blame.
Level 2 Demand a response from me rather than ask for my help. Make it clear that this is a priority and that I should drop everything to come serve you.
Level 3 Copy your boss. That shows me that you are working hard to impress him/her by “keeping them in the loop” as you demand my action.
Level 4 Copy my boss. Show him/her how I am responsible for your problems to make sure I don’t sweep this under the rug.
Level 5 Combine all of the above techniques into one single action.
There are actually good reasons for each of these steps…just not on the first indication of a problem. Give us the benefit of the doubt and build relational trust by waiting until all other options have failed before documenting and escalating problems.