We recently launched a massive new project that affected tens of thousands of people in our organization. The emotions and reactions have spanned the full end of the spectrum.
- Love it!
- (Hate it!)
- Really makes my life easier!
- (Makes me want to pull my hair out!)
- This is really going to improve our entire organization!
- (Why in the world would you allow this setback?)
So, which perspective is true? Was it a raving success or an abysmal failure? Actually, both are true….depending on your point of view.
That’s what it means to have an opinion. We experience the change differently. Our perspective is only a perspective….and it doesn’t imply that everyone shares that experience.
A couple of thoughts for the next time you risk shipping your next project:
- It’s probably not as good as the raving fans tell you
- It’s probably not as bad as the raving opponents tell you
Leadership is the skill to balance both perspectives. Leaders need to view the glass as half full….and celebrate the progress being made. But, leaders also need to acknowledge that some are experiencing an empty result and keep chasing solutions.
Thanks for listening.