My boss sent me an email asking for information, and I forwarded that email to you. Who do you reply to? Do you give the information to me…or to my boss and copy me?
It makes sense to send to my boss. It saves time and energy for everyone, right? But the correct action is to send the information back to me. Why?
- There may be conversations between my boss and I that are outside of the email chain that affect your reply. What if my boss had told me “Take that information and give it to person X”? Now it looks like I failed to follow instructions.
- You have lost the opportunity for me to make corrections before the boss sees your mistake (if one was made)
- I may want to add my observations or experienced opinion to the data. If you route it around me, I’m now behind and playing catch up to explain the data to my boss
- And, you lose the opportunity for me to brag on you. I like to tell my boss what a good job you are doing.
Always follow (honor) the email chain. Don’t jump a link.
Thanks for listening.
PS: Thank you to everyone who has been encouraging me to keep writing.