There is an etiquette to passing the baton in a project. Failure to understand that etiquette means to fail to pass the baton correctly.
We all know what it feels like when there is a mistake in the hand-off.
- You and I have a meeting and agree to what should happen
- We leave the meeting and then start to include other people
- Somebody doesn’t get the full explanation
- Then, the hand-off fails to go as we agreed
Communication is the single largest point of failure in a project. In spite of knowing this, some people consistently fail to share all the necessary information when including other people. Whenever someone new is brought into the project, they need to get the entire narrative so that they can perform their part well.
- What is the purpose of my task?
- How does it fit into the other tasks in the project?
- What are the quality expectations?
- What is the timing (or schedule) expectations?
- What is the amount of money allocated for my task?
- Who are the others involved in my task? (name, phone, email)
- Who will give me what I need? (name, phone, email)
- Who will I give this to when I am done? (name, phone, email)
- What is the expected transportation mode? (mail, truck, personal delivery)
- Am I packaging it for transport or will the next person handle that?
Just a few of the areas that tend to cause dropped batons.
Thanks for listening.