I am struck by the wisdom of this post by Seth Godin. He talks of the loss of efficiency of a system when “panic” is injected:
- The movement of cars on a highway
- The interaction with police at a traffic stop
- The flow of people through TSA at the airport
The reason it caught my attention is because I am involved with a system with a lot of moving parts and literally hundreds of people involved. 12Stone has 9 campuses…and 5 of them are operated in a mobile environment (5 schools, 6 trucks,10 trailers, 10 storage containers, and 1 small room full of cabinets). On any given week, we are prone to experience the panic of something (supplies or equipment) not being where we thought it should be.
This post gave me fresh thinking (and language) for the need for simplicity in our processes. Yes, we can successfully scramble every week to find a lost part….but everyone suffers when we do.
Thanks for listening!