On the 12Stone Parking Team…clear communications can mean the difference between a smooth transition and a small traffic jam. We have 1400 spaces that are split between 2 parking lots and span nearly 40 acres. Every member of the team carries a walkie-talkie…it takes 4 different channels to cover both lots and the two entrances onto Hwy 20.
When we communicate well on the radio’s, it is a thing of beauty. Short, concise and full of information.
- “I have two on seven” (two spaces available on lane seven)
- “White mini-van blue lane” (points out a vehicle needing handicap space)
- “Inbound for KidsCo” (for a vehicle heading for the children’s lot)
When we communicate poorly, the team is at risk of making bad decisions. Transmissions are long, wordy and lacking information.
- “Hey Ralph, you got your radio on? Listen man…how ya’ll doing over there? You boys need any thang?” (Note that we are south of the Mason-Dixon Line)
- “Yea man…we’re doin better than a tick on an ole dogs ear…”
Okay….so maybe that southern twang is slightly exaggerated. But when we relax and start the radio chatter, we loose focus. We loose our edge. We are at risk of failing to take care of the people we are committed to serve.
Project teams operate just like that. We can listen to the chatter between our team members and tell if everyone is focused on executing or if they have lost their intensity. We can tell if good (or useless) information is flowing between members.
Perhaps it is okay in the moment…there are indeed times when everyone needs to breath some oxygen and invest in relationships.
But not if we are on the critical path of the project. Thanks for listening.