In a recent team meeting, we discussed the impact of constant interruptions when working at our desks. Although our jobs include the expectation to respond when other staff are having technology issues, we lamented the cost in productivity when we lose traction on our “train of thought”.
One member of the team courageously confessed “I know I can seem annoyed when people come to my office to ask for help. I love people and I really want to help them, but I can easily lose hours of progress when interrupted for only 15 minutes. I am annoyed at the interruption…not the person.”
In spite of having an email process for submitting and escalating problems, most people want to come ask for help when they run into problems. They don’t want to wait until the “system” generates a response. I get that. I am often impatient for a reply.
This is a group participation question. How can we (as a “customer support” type team in our organization) be more approachable without yielding to all the interruptions? After all, we are usually working on someone else’s problem – someone in line ahead of you – when you stop by.
Please comment so that we can all learn from each other!
Thanks for listening.