Which is more important?
- The Results (finances, production, product quality, inventory control)
- The Relationships (staff, customers, investors, vendors, community)
While most people will say “both”, the truth is that all of us tend to elevate one over the other. We tend to sacrifice relationships to deliver superior results….or we sacrifice results to protect important relationships. Either tendency leads to problems that hurt the organization. Whenever we value (or sacrifice) one over the other, both are damaged. Everyone loses.
I love watching “The Profit” because Marcus Lemonis seems to be able to balance the two as well as anyone. One minute he is chastising business owners who stumble over their knowledge of the business finances (“If you don’t know your numbers….you don’t know your business”). The next minute, he is affirming the strength of the business being the loyalty, trust, and devotion of the partners and staff. He has an uncanny ability to discern each person’s gifts and abilities, and redirect them for the good of everyone. I highly recommend learning from his projects.
Beware of your own tendency to excuse (or allow) anytime that results or relationships are sacrificed for the other. We need both. There is too much at stake.
Thanks for listening.