Peyton Manning is a genius at calling audibles at the line of scrimmage. In the final seconds before the ball goes into motion, he has an uncanny ability to look across the field and make changes to the intended play – in response to what he sees the defense is setting up to do.
This weekend at 12Stone Church, we called an audible. Just days before the weekend services, we decided to provide the option to purchase passes to our 25th Anniversary Event at every campus (previously available only online). This project required a last minute scramble to:
- Purchase and configure iPad’s and credit card readers
- Setup new merchant accounts
- Create and print 1,000 tickets with unique QR codes
- Securely manage sufficient change for cash transactions at 4 campuses
- Recruit and train separate teams of volunteers for 14 services across 4 campuses
- Modify the service flow to accommodate the communication plan
- Implement changes to facility setup at every campus
- Communicate the changes to hundreds of volunteers
This was in addition to a huge number of projects that were already in action for the weekend:
- Produce an “Intro to Serving” event after every service at every campus
- Celebration event for volunteers after the Saturday night service
- Hosting the dance group Remote Kontrol with picture sessions after every service
- Delivery of a special “Child Dedication Event” on Sunday afternoon
- Distribution of 10,000 campus wristbands for the 25th Anniversary Event
- Distribution of 10,000 Spiritual Gift tests
Plus, a massive rainstorm caused a scramble to purchase additional umbrellas and extra volunteers to serve our guests. This was one of our most complicated weekends we’ve ever had. And yet, everything went smoothly. How?
Because our teams were already well prepared for the weekly flow. From Parking to Greeting to Usher Teams…everyone has been well trained and is familiar with the standard playbook. So, when a change to the weekend is needed – the team understands how to make the adjustment.
The better our play book, the better we practice and execute – the easier it is to call audibles.
If your team is not well prepared and trained with a standard playbook, they tend to panic when the audibles get called. Thanks for listening.