This week, I am catching up on a bunch of leadership lessons in my “someday I’ll talk about” folder. Today is another Parking Team lesson from my friend Jimmy.
Don’t run to the fire and abandon your post. Define the problem and send a firefighter.
Central Campus in Lawrenceville typically has about 1200 cars during the first service…and there are 1500 cars who arrive for second service at the same time as the first service is exiting. If a lot of people arrive before we have open spaces to park them, we can quickly create a backup on the main road in front of the building.
When that happens, it is the temptation of the Parking Team Leader to run towards the fire (the backup) and jump into problem solving mode. While admirable, it leaves the leadership post vacant…and other problems tend to arise due to lack of attention to the big picture.
A leader should never abandon their post. Always pick your best “firefighter” and send them at the problem.
Who is the best firefighter on your team? Do you know?
Thanks for listening.