Systems (or processes) are best understood by their repeatability and predictability.
An example of a repeatable and reliable process is the production of payments in an organization. Someone submits a request (with vendor, account number, and business purpose) and a check comes rolling out of the other end and mailed to the correct person or company. The interim steps are well defined and very repeatable.
Business processes that are (usually) repeatable and predictable include:
- Accounts Receivable (processing incoming funds)
- Accounts Payable (processing outgoing funds)
- Reserving a room in the facility
- Sending and receiving mail
- Cleaning services
But there are many other systems and processes which aren’t as repeatable and predictable:
- Writing a new song
- Planning and implementing a wedding event
- Designing and constructing a new building
- Buying a car
- Developing a leader
Our goal is to develop as many systems and processes as possible for our organization (for the things than can be made repeatable and predictable). They will free up our time and energy to focus on those things that aren’t as easy to produce!
Thanks for listening.